A little help along the way
How can we help?
Find your next step, wherever your journey takes you.
Get back on your way
Something changed? Start here.
Missed your bus?Find the next one from the stop you are at.Find my next stepLost something?What to do, and who to call.Wrong bus or stop?Get back on track.Your first trip
New here? You’re in the right place.
Let’s get startedExplore help topics
Ride and report
15 guides and tasks
- How to ride · Just arrivedChoose an airport or rail arrival and get the next steps for your first trip.
- I missed my busCheck the exact stop, next departure and official notices.
- Your bus did not come. What now?What to do when your bus does not arrive.
- I lost an item or someoneChoose an item or person and find the right official contact.
- Wrong bus or missed stopFind the next safe step and plan again.
- I feel unsafeSee emergency action and official transit safety contacts.
- A child or person is still on boardAct promptly and contact emergency help or transit staff.
- Find departuresSearch stops and upcoming service.
- Plan a tripCompare transit itineraries.
- Check service alertsRead current unexpected operator notices.
- Review planned changesSee current and upcoming planned service changes.
- Report a transit issueSubmit anonymously or with an optional account.
- Report crowdingRecord a nearby vehicle observation.
- Rider guide and official contactsHandle a missing bus, last service, payment, lost item, winter trip, or operator complaint.
- Show a communication cardLarge bilingual messages to show or print without an account or map.
Improve this site
7 guides and tasks
- Suggest an improvementPropose a feature, dataset, or content change.
- Request a correctionChallenge a factual claim with evidence.
- Report a website issueDescribe a broken page or interaction privately.
- AccessibilityRead known limitations or request an accommodation.
- Service animalsWhat OC Transpo and STO ask for when you ride with a service animal.
- Priority seatingSeats near the door, and the free cards that ask for one for you.
- The sunflower lanyardWhat it means, and what OC Transpo and STO recognize instead.
Trust and support
6 guides and tasks
- MethodologySee how measures and evidence are produced.
- Data sourcesVerify publishers, cadence, and limitations.
- Privacy rightsAccess, export, correct, or delete personal data.
- Site statusCheck service health and data freshness.
- Funding and donationsSee costs, independence, and ways to help.
- Contact OtranspoChoose a private contact category.
无需语音的联系方式Otranspo、OC Transpo、STO、Canada VRS 视频中继服务、9-1-1 短信服务、Be My Eyes 应用。
无需语音的联系方式
您不必打语音电话。下面每种方式都可以通过短信、电子邮件、网页表单、转接服务或手语使用。
OC Transpo
将您的 4 位站点号码发送短信到 560560，即可获知下一班公交车的时间。可能会按标准短信费率收费。 关于短信 560560
在线提交意见或投诉OC Transpo 提示：如需使用 TTY 文字电话，请拨打 7-1-1（Bell Relay），或免费使用 Canada VRS 视频中继服务。 OC Transpo 文字电话须知
Para Transpo：使用 My Para Transpo 在线预订、取消和跟踪行程。 打开 My Para Transpo
如需 Para Transpo 的信息,请发短信到 57272。这与发到 560560 的下一班公交短信是两项不同的服务。 OC Transpo 无障碍信息
给 Para Transpo 发短信（57272）This information option was checked on OC Transpo’s page on October 13, 2026.
手语：加拿大视频中继服务（Canada VRS）
为使用手语的聋人、重听人和言语障碍人士提供免费视频通话,配有 ASL 或 LSQ 手语翻译。注册一次,即可通过翻译拨打语音电话。
注册 Canada VRS 视频中继服务紧急情况：用 9-1-1 发短信
如果您是聋人、听力不佳或有言语障碍，可以用短信联系 9-1-1。您必须先向您的无线运营商登记。遇到紧急情况，您仍然要拨打 9-1-1，然后呼叫中心会给您发短信。
截至十月3日（2026年），官方的9-1-1短信服务网站仍显示该服务在安大略省和魁北克省可用。加拿大正在把 9-1-1 转到新网络，这项短信服务将被取代。在您依赖它之前，请先查看官方网站。
CRTC：用短信联系 9-1-1如何注册其他联系方式已在各自的链接页面上核对，日期为十月3日，2026年。
Otranspo is an independent service. For help from a transit operator, find official rider contacts.