A little help along the way
How can we help?
Find your next step, wherever your journey takes you.
Get back on your way
Something changed? Start here.
Missed your bus?Find the next one from the stop you are at.Find my next stepLost something?What to do, and who to call.Wrong bus or stop?Get back on track.Your first trip
New here? You’re in the right place.
Let’s get startedExplore help topics
Ride and report
15 guides and tasks
- How to ride · Just arrivedChoose an airport or rail arrival and get the next steps for your first trip.
- I missed my busCheck the exact stop, next departure and official notices.
- Your bus did not come. What now?What to do when your bus does not arrive.
- I lost an item or someoneChoose an item or person and find the right official contact.
- Wrong bus or missed stopFind the next safe step and plan again.
- I feel unsafeSee emergency action and official transit safety contacts.
- A child or person is still on boardAct promptly and contact emergency help or transit staff.
- Find departuresSearch stops and upcoming service.
- Plan a tripCompare transit itineraries.
- Check service alertsRead current unexpected operator notices.
- Review planned changesSee current and upcoming planned service changes.
- Report a transit issueSubmit anonymously or with an optional account.
- Report crowdingRecord a nearby vehicle observation.
- Rider guide and official contactsHandle a missing bus, last service, payment, lost item, winter trip, or operator complaint.
- Show a communication cardLarge bilingual messages to show or print without an account or map.
Improve this site
7 guides and tasks
- Suggest an improvementPropose a feature, dataset, or content change.
- Request a correctionChallenge a factual claim with evidence.
- Report a website issueDescribe a broken page or interaction privately.
- AccessibilityRead known limitations or request an accommodation.
- Service animalsWhat OC Transpo and STO ask for when you ride with a service animal.
- Priority seatingSeats near the door, and the free cards that ask for one for you.
- The sunflower lanyardWhat it means, and what OC Transpo and STO recognize instead.
Trust and support
6 guides and tasks
- MethodologySee how measures and evidence are produced.
- Data sourcesVerify publishers, cadence, and limitations.
- Privacy rightsAccess, export, correct, or delete personal data.
- Site statusCheck service health and data freshness.
- Funding and donationsSee costs, independence, and ways to help.
- Contact OtranspoChoose a private contact category.
無需通話的聯絡方式Otranspo、OC Transpo、STO、Canada VRS（視訊中繼服務）、以簡訊聯絡 9-1-1、Be My Eyes（視覺協助應用程式）。
無需通話的聯絡方式
您不必語音通話。以下每種方式都可以用文字、電子郵件、網頁表格、轉接服務或手語進行。
OC Transpo
請將您的 4 位數站牌號碼以簡訊傳送到 560560，即可查詢下一班巴士時間。可能會收取一般簡訊費用。 關於簡訊 560560
在線上提交意見或投訴OC Transpo 表示：如需使用 TTY 文字電話，請撥打 7-1-1（Bell Relay 中繼服務），或免費使用 Canada VRS 視訊中繼服務。 OC Transpo TTY 備註
Para Transpo：使用 My Para Transpo 在線上預約、取消和追蹤行程。 開啟 My Para Transpo
如需 Para Transpo 的資訊,請傳簡訊到 57272。這與傳到 560560 查詢下一班巴士的簡訊是不同的服務。 OC Transpo 無障礙資訊
開啟簡訊傳給 Para Transpo（57272）此資訊選項已於十月13日（2026年）在 OC Transpo 的頁面上查核。
手語服務：Canada VRS
為使用手語的失聰、聽障及言語障礙人士提供免費視訊通話,由 ASL 或 LSQ 口譯員協助。只需註冊一次,即可透過口譯員撥打語音電話。
註冊使用 Canada VRS 視訊中繼服務緊急情況:用 9-1-1 發簡訊
如果您是聾人、聽障人士或言語障礙人士，可以用簡訊聯絡 9-1-1。您必須先向您的無線電信業者登記。遇到緊急情況時，您仍須撥打 9-1-1，之後接線中心會傳簡訊給您。
在十月3日（2026年），9-1-1 簡訊服務官方網站仍列出安大略省和魁北克省都可使用此服務。加拿大正把 9-1-1 轉移到新網絡，這項簡訊服務將被取代。請先查看官方網站，再決定是否依靠它。
CRTC：以簡訊聯絡 9-1-1如何註冊The other contact options were checked on their linked pages on October 3, 2026.
Otranspo is an independent service. For help from a transit operator, find official rider contacts.