All Help topics
Help for a problem on your trip
Choose what happened. These steps and official contacts work without sharing your location or filing a report.
Immediate danger or a person missing? Call 911 now. This website is not an emergency or operator dispatch service. Call 911
I lost an item or someone
First decide whether you mean an item or a person.
A person is missing
Person: if a child or vulnerable person is missing or may be in danger, call 911 now. Tell a nearby driver or transit employee. Do not wait for a lost-item form.
An item is missing
Item: note the route, direction, approximate time and a description. Choose the operator’s own lost-item process below. An Otranspo report does not start an operator search.
A Listen button appears only when this browser finds a matching voice stored on this device. The full answer remains on this page.
Official operator information
I am on the wrong bus or missed my stop
Ask the driver about the next safe stop when it is safe to speak.
- Stay aboard until a safe place to exit. Do not chase the bus or cross in front of it.
- Check your actual stop, route, direction and travel date before planning again. A drop-off between stops is not guaranteed; the operator and driver decide under their rules.
A Listen button appears only when this browser finds a matching voice stored on this device. The full answer remains on this page.
Official operator information
I feel unsafe on transit
If anyone is in immediate danger or a crime is in progress, call 911.
- If safe, move toward other people and tell the driver or transit employee. On OC Transpo, use a station emergency phone or onboard Passenger Assistance Alarm if available.
- OC Transpo Special Constables: 613-741-2478. For a non-immediate STO service concern, use STO Customer Relations during its published hours. An online report is not an emergency call.
A Listen button appears only when this browser finds a matching voice stored on this device. The full answer remains on this page.
Official operator information
A child or person is still on the vehicle
If the person is unaccounted for or may be in danger, call 911 now.
- Tell a nearby driver or transit employee. Give the route, direction, vehicle or stop code if known, time and last-seen place to emergency responders or the operator.
- OC Transpo Special Constables and STO Customer Relations are additional contacts. Do not pursue the vehicle or wait for an Otranspo report. Showing a communication card does not call dispatch.
A Listen button appears only when this browser finds a matching voice stored on this device. The full answer remains on this page.
Official operator information
Official links may change. Check the operator page for its current instructions and hours. No details entered here are sent to an operator.
Contact without voice
You do not have to make a voice call. Each way below works by text, email, a web form, relay or sign language.
OC Transpo
Text your 4-digit stop number to 560560 for the next bus times. Standard text rates may apply. About text 560560
Send a comment or complaint onlineOC Transpo says: for TTY, call 7-1-1 (Bell Relay), or use Canada VRS for free. OC Transpo TTY note
Para Transpo: book, cancel and track trips online with My Para Transpo. Open My Para Transpo
STO (Gatineau)
Send a comment online (French and English)STO lists Bell Relay at 1 800 855-0511 for TTY users. STO contact page
Sign language: Canada VRS
Free video calls with an ASL or LSQ interpreter, for Deaf, hard of hearing and speech-impaired people who sign. Register once, then call any number on this page through an interpreter.
Register with Canada VRSEmergency: Text with 9-1-1
If you are Deaf, hard of hearing or speech-impaired, you can text with 9-1-1. You must register with your wireless carrier first. In an emergency you still dial 9-1-1; the call centre then texts you.
On October 3, 2026, the official Text with 9-1-1 site still listed the service as available across Ontario and Quebec. Canada is moving 9-1-1 to a new network, and this texting service will be replaced. Check the official site before you count on it.
CRTC: Text with 9-1-1How to registerBlind or low vision: Be My Eyes
A free app that connects you by video to a sighted volunteer, for example to read a sign or find a stop pole. Volunteers are not transit staff.
About Be My EyesChecked on the operators’ own pages on October 3, 2026.