Prepare your letter
Read the template and make the request your own.
Review a letter you can sendThis Ottawa resident template is advocacy prepared by Otranspo. Read and personalize it; opening or copying it sends nothing.
Documents before conclusions.
The documents behind the decisions. The sources behind the claims.
Use the permanent public link to this page and its sources.
Only the public link is shared, with a short tag that names the app you picked. Panel state, location, receipts, and other browser-only details are left out. Email and social services apply their own privacy terms.
City documents · Procurement
$1,157,794 disclosed by the City across four records since 2023, with the procurement route and council oversight documented as separate questions.
Explore the researchThe findings behind each public question. Every figure is attached to a City document.
Correspondence
Verified correspondence record published
Open the case fileThis case file is intended to preserve the exact letter sent to each verified recipient, delivery evidence, replies, publication decisions and later corrections. Its publication status appears immediately below.
Each case file defines a public question and states whether supporting correspondence has been verified and published.
Put the evidence to work
Read the template and make the request your own.
Review a letter you can sendThis Ottawa resident template is advocacy prepared by Otranspo. Read and personalize it; opening or copying it sends nothing.
Send a factual error to Otranspo for review.
Request a private factual correctionYour correction request goes to Otranspo for review. It is not posted as a public reply or sent to a transit operator.
Our costs, our funding, our independence and our corrections.
Every line of what it costs to run, kept current, beside what the City paid for an app.
Read moreThe riders who fund it. Anonymous by default; nobody is named without asking to be.
Read moreWho owns this site, who does not fund it, and what that rules out.
Read moreWhat we got wrong, when we fixed it, and what changed.
Read moreA site that asks public bodies to account for money should account for its own. These pages are the same promise turned around.
This section keeps research, letters, delivery evidence, replies and later corrections together. Each case file states at the top whether a verified correspondence record has actually been published.
When a verified record is loaded, our outbound letter is published with its send date. An inbound reply is shown only after a recorded publication decision; receipt and first publication keep separate dates. A reply withheld at the writer’s request is still recorded as received. A response time begins only when receiving-server delivery is confirmed, so provider acceptance, delay, rejection and unknown delivery never become silence.
The clock starts at confirmed delivery and stops at the first reply written by a person. An automatic reply is recorded and does not stop it; a staff reply is labelled separately from a personal reply. Calendar time is the main figure. The secondary “working days” figure counts Monday-to-Friday UTC dates crossed after confirmed delivery through the reply date. It excludes Saturdays and Sundays and includes statutory holidays.
Every entry stays open. A reply that arrives months from now is published and the page says it arrived after publication, with both dates. If anything here is wrong, write to us and the correction is published with what changed and when. If you replied and would rather your words were not printed, say so and we will publish your position without your text, and record that you asked.
Write to us