Otranspo automated rider guidance
I missed my bus
Check the exact stop and direction, then use the next published departure and official notices to decide what to do.
Ask the operator about service
Otranspo guidance does not dispatch a bus. An Otranspo report is not an official operator complaint.
Record an issue with OtranspoContact without voice
You do not have to make a voice call. Each way below works by text, email, a web form, relay or sign language.
OC Transpo
Text your 4-digit stop number to 560560 for the next bus times. Standard text rates may apply. About text 560560
Send a comment or complaint onlineOC Transpo says: for TTY, call 7-1-1 (Bell Relay), or use Canada VRS for free. OC Transpo TTY note
STO (Gatineau)
Send a comment online (French and English)STO lists Bell Relay at 1 800 855-0511 for TTY users. STO contact page
Sign language: Canada VRS
Free video calls with an ASL or LSQ interpreter, for Deaf, hard of hearing and speech-impaired people who sign. Register once, then call any number on this page through an interpreter.
Register with Canada VRSEmergency: Text with 9-1-1
If you are Deaf, hard of hearing or speech-impaired, you can text with 9-1-1. You must register with your wireless carrier first. In an emergency you still dial 9-1-1; the call centre then texts you.
On October 3, 2026, the official Text with 9-1-1 site still listed the service as available across Ontario and Quebec. Canada is moving 9-1-1 to a new network, and this texting service will be replaced. Check the official site before you count on it.
CRTC: Text with 9-1-1How to registerChecked on the operators’ own pages on October 3, 2026.