Jenna Jessop

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1. 送信したメール

   Otranspo · 送信または受信 2026年9月9日 21:39 GMT-4 · 初回公開日 2026年9月28日

   Your ward's transit scorecard, and the $700K contract council never voted on

   Dear Jenna Jessop,

   I'm an Ottawa resident, a transit rider, and the builder of otranspo.ca, an independent transit platform made in Ottawa. Before anything else, here is the live transit scorecard for Orléans West-Innes: https://otranspo.ca/en/city/wards/2. Right now it shows 77.7% of arrivals landing within five minutes of schedule, graded route by route from OC Transpo's own settled arrivals over the last fourteen days, next to a live map of the vehicles running through the ward and a plain list of what would fix the worst of it. Use it at the doors and in debates, no strings attached.

   Here is why I'm writing. Since 2023, the City has committed close to $700,000 to the Montreal company that makes the Transit app, all on one contract (33523-92002-G01). $282,000 for monitoring the real-time data, $180,000 to roll out the free Royale subscription, and another $233,794 in 2025 for rider surveys inside the app. There was no RFP, it was all sole-sourced under an exception in the Procurement By-law, and it never went to council for a vote, staff signed it under delegated authority. It's all in the City's own contract disclosures:

   https://documents.ottawa.ca/sites/default/files/Document%201%20%E2%80%93%20Transit%20Contracts%20awarded%20under%20delegated%20authority%20for%20the%20per_AODA.pdf

   https://documents.ottawa.ca/sites/default/files/Contracts%20Under%20Delegation%20of%20Authority%20January%201%20to%20June%2030%202025-AODA.pdf

   The disclosures also leave basic questions unanswered. Royale is a subscription product, so is the $180,000 a one-time cost or an annual one, and is it priced per rider or a flat fee? At Transit's advertised price of $24.99 a year, $180,000 only covers about 7,200 subscriptions in a city of a million people, and nobody can say what we actually bought because the term and pricing were never made public. The 2025 payment also means the City is paying a Montreal company to compile crowdsourced feedback from Ottawa's own riders.

   Across the river, the STO gets the same app for free. When Gatineau launched real-time tracking in Transit in 2019, the STO's president said publicly that the partnership cost nothing, because showing an agency's buses is Transit's free tier (Le Droit, Jan. 31, 2019: https://ledroit.com/actualites/gatineau/sto-les-parcours-en-temps-reel-6ec8c8b15a3398d70012e209c2fcc63e). What Ottawa paid for is the extras, monitoring the quality of the City's own data feed, sponsoring a premium subscription, and buying crowdsourced rider surveys.

   Riders already get those extras free on otranspo.ca, with independent scorecards for every ward, route and station, crowdsourced rider reports at https://otranspo.ca/en/report where riders log the no-show buses, crowding and breakdowns the official feed never records, and live tracking with real-time traffic. There is nothing to subscribe to, and it costs the City nothing.

   Ottawa already has the bones of a world class system. What we've lost is trust, and residents need to see the system working, not just be told that it works.

   So I'm asking you to commit to three things if you're elected:

   1. A public review at Transit Commission of the sole-source Transit app contract, including its full cost, term, pricing structure, and performance, before it gets extended again.

   2. Fair, open, competitive processes for rider-facing transit technology going forward.

   3. An open partnership framework so qualified Ottawa-built platforms, mine included, can integrate with OC Transpo and share crowdsourced data back with the City.

   I'm publishing every candidate's answer on otranspo.ca before advance voting starts October 1, yes, no, or silence. I'd also welcome 15 minutes to show you or your team the platform.

   Respectfully, Wyatt Baldwin otranspo.ca

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2. 返信用メール

   相手が書いたもの · 送信または受信 2026年9月9日 22:34 GMT-4 · 初回公開日 2026年10月1日

   Re: Your ward's transit scorecard, and the $700K contract council never voted on

   Hi Wyatt, Thanks so much for reaching out and for sending all of this. I spent some time going through what you sent and looking at the City’s contract disclosures. You’ve definitely given me a few things to think about. I agree that there should be more transparency around this contract. If the City is continuing to spend significant amounts through a non-competitive contract, I think it’s fair to ask what exactly we’re paying for, how the pricing works, what we’re getting for that money, and why it continues to be sole-sourced. I also generally agree that we should be using open and competitive processes wherever we can. I understand there are situations where sole sourcing can make sense, especially with certain technology, but I think there should be a clear reason for it and residents should be able to understand that reason. I’m interested in your third point as well. I like the idea of making it easier for local platforms and other qualified providers to work with OC Transpo and use its data. Obviously there would need to be standards around things like privacy, security and data quality, but I’d be interested in exploring what that could look like. I did come across something I wanted to ask you about. In the City’s disclosures, I found another $462,000 extension to contract 33523-92002-G01 in the second half of 2024. That appears to be in addition to the $282,000, $180,000 and $233,794 you mentioned. Do you know if that was actually an additional commitment, or is there a reason you didn’t include it in the roughly $700,000 total? I may be reading the disclosure differently, so I wanted to check with you. And yes, I’d be happy to find 15 minutes to chat and see the platform. I took a look at the Ward 2 scorecard and I’m really interested in understanding more about how you’re collecting the data and what you’re seeing when it comes to reliability in our ward. Thanks again for reaching out and for putting so much work into this. I’m glad you brought it to my attention. Kind regards, Jenna Jessop Candidate for Ward 2 Orleans West - Innes contact@jennajessop.ca > On Sep 9, 2026, at 9:39 PM, Wyatt Baldwin · otranspo.ca <hello@otranspo.ca> wrote: > > Dear Jenna Jessop, > > I'm an Ottawa resident, a transit rider, and the builder of otranspo.ca, an independent transit platform made in Ottawa. Before anything else, here is the live transit scorecard for Orléans West-Innes: otranspo.ca/en/city/wards/2. <https://otranspo.ca/en/city/wards/2.> Right now it shows 77.7% of arrivals landing within five minutes of schedule, graded route by route from OC Transpo's own settled arrivals over the last fourteen days, next to a live map of the vehicles running through the ward and a plain list of what would fix the worst of it. Use it at the doors and in debates, no strings attached. > > Here is why I'm writing. Since 2023, the City has committed close to $700,000 to the Montreal company that makes the Transit app, all on one contract (33523-92002-G01). $282,000 for monitoring the real-time data, $180,000 to roll out the free Royale subscription, and another $233,794 in 2025 for rider surveys inside the app. There was no RFP, it was all sole-sourced under an exception in the Procurement By-law, and it never went to council for a vote, staff signed it under delegated authority. It's all in the City's own contract disclosures: > > Transit contracts awarded under delegated authority (PDF) <https://documents.ottawa.ca/sites/default/files/Document%201%20%E2%80%93%20Transit%20Contracts%20awarded%20under%20delegated%20authority%20for%20the%20per_AODA.pdf> > Contracts under delegation of authority, January 1 to June 30, 2025 (PDF) <https://documents.ottawa.ca/sites/default/files/Contracts%20Under%20Delegation%20of%20Authority%20January%201%20to%20June%2030%202025-AODA.pdf> > The disclosures also leave basic questions unanswered. Royale is a subscription product, so is the $180,000 a one-time cost or an annual one, and is it priced per rider or a flat fee? At Transit's advertised price of $24.99 a year, $180,000 only covers about 7,200 subscriptions in a city of a million people, and nobody can say what we actually bought because the term and pricing were never made public. The 2025 payment also means the City is paying a Montreal company to compile crowdsourced feedback from Ottawa's own riders. > > Across the river, the STO gets the same app for free. When Gatineau launched real-time tracking in Transit in 2019, the STO's president said publicly that the partnership cost nothing, because showing an agency's buses is Transit's free tier (Le Droit, Jan. 31, 2019: Le Droit report <https://ledroit.com/actualites/gatineau/sto-les-parcours-en-temps-reel-6ec8c8b15a3398d70012e209c2fcc63e>). What Ottawa paid for is the extras, monitoring the quality of the City's own data feed, sponsoring a premium subscription, and buying crowdsourced rider surveys. > > Riders already get those extras free on otranspo.ca, with independent scorecards for every ward, route and station, crowdsourced rider reports at otranspo.ca/en/report <https://otranspo.ca/en/report> where riders log the no-show buses, crowding and breakdowns the official feed never records, and live tracking with real-time traffic. There is nothing to subscribe to, and it costs the City nothing. > > Ottawa already has the bones of a world class system. What we've lost is trust, and residents need to see the system working, not just be told that it works. > > So I'm asking you to commit to three things if you're elected: > > 1. A public review at Transit Commission of the sole-source Transit app contract, including its full cost, term, pricing structure, and performance, before it gets extended again. > > 2. Fair, open, competitive processes for rider-facing transit technology going forward. > > 3. An open partnership framework so qualified Ottawa-built platforms, mine included, can integrate with OC Transpo and share crowdsourced data back with the City. > > I'm publishing every candidate's answer on otranspo.ca before advance voting starts October 1, yes, no, or silence. I'd also welcome 15 minutes to show you or your team the platform. > > Respectfully, > Wyatt Baldwin > otranspo.ca >

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3. 送信したメール

   Otranspo · 送信または受信 2026年9月28日 17:28 GMT-4 · 初回公開日 2026年9月28日

   You were right about the $462,000: a correction, and thank you

   Dear Jenna Jessop,

   Thank you for your reply on September 9, and above all for checking the City's disclosures yourself.

   You asked whether the $462,000 extension in the July to December 2024 disclosure was an additional commitment or something already inside my $700,000 figure. It is additional. Each disclosure line is a new amount, not a running total, so the four lines under contract 33523-92002-G01 come to $1,157,794. I left that line out because I wasn't certain of the amount, and the letter should have said so rather than going out without it. You were right, and I'm grateful you raised it.

   The correction is published on the contract page, with the source line and a revision record that names you as the person who found it: https://otranspo.ca/en/insights/transit-app-contract. It is recorded as a correction, not as an endorsement of anything else on the page, and I'm telling every other recipient of the letter the same thing.

   You also said yes to 15 minutes with the platform, and I haven't booked it. I'm not going to squeeze it into the last four weeks of your campaign; advance voting is about to start and your time belongs to voters right now. After election day on October 26 the offer stands, elected or not, and I'll write to you then to find a time. I'd still like to walk you through how the Ward 2 figures are collected.

   As my letter said, every candidate's answer is published at https://otranspo.ca/en/public-record/candidates-2026 on Thursday, October 1, the day advance voting starts, with my letter beside it. Yours is on file. If you'd rather your position were summarised than quoted, tell me by Wednesday, September 30 and I'll publish it without your words and note that you asked.

   Respectfully, Wyatt Baldwin otranspo.ca

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4. 返信用メール

   相手が書いたもの · 送信または受信 2026年9月29日 22:25 GMT-4 · 初回公開日 2026年10月1日

   Re: You were right about the $462,000: a correction, and thank you

   Hi Wyatt, Wyatt, Thank you for following up, and I really appreciate you taking the time to go back through the disclosures and clarify this. I also appreciate the transparency in making the correction and documenting it publicly. Please feel free to publish my response as provided. I’m comfortable with my words being quoted. And thank you for being so thoughtful about the timing of the platform walkthrough. I would still very much like to take you up on that after the election. I’m interested in understanding how the Ward 2 figures are collected and how the platform works, so please do reach out then. I really appreciate the work you’ve put into this, and the care you’ve taken to make sure the information is accurate. Best, Jenna Jessop Candidate for Ward 2 Orleans West - Innes contact@jennajessop.ca > On Sep 28, 2026, at 5:29 PM, Wyatt Baldwin · otranspo.ca <hello@otranspo.ca> wrote: > > Dear Jenna Jessop, > > Thank you for your reply on September 9, and above all for checking the City's disclosures yourself. > > You asked whether the $462,000 extension in the July to December 2024 disclosure was an additional commitment or something already inside my $700,000 figure. It is additional. Each disclosure line is a new amount, not a running total, so the four lines under contract 33523-92002-G01 come to $1,157,794. I left that line out because I wasn't certain of the amount, and the letter should have said so rather than going out without it. You were right, and I'm grateful you raised it. > > The correction is published on the contract page, with the source line and a revision record that names you as the person who found it: https://otranspo.ca/en/insights/transit-app-contract. It is recorded as a correction, not as an endorsement of anything else on the page, and I'm telling every other recipient of the letter the same thing. > > You also said yes to 15 minutes with the platform, and I haven't booked it. I'm not going to squeeze it into the last four weeks of your campaign; advance voting is about to start and your time belongs to voters right now. After election day on October 26 the offer stands, elected or not, and I'll write to you then to find a time. I'd still like to walk you through how the Ward 2 figures are collected. > > As my letter said, every candidate's answer is published at https://otranspo.ca/en/public-record/candidates-2026 on Thursday, October 1, the day advance voting starts, with my letter beside it. Yours is on file. If you'd rather your position were summarised than quoted, tell me by Wednesday, September 30 and I'll publish it without your words and note that you asked. > > Respectfully, > Wyatt Baldwin > otranspo.ca >

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配信と返信の経過

郵送の状況

送信済み(配信は未確認)

記録された状態

2026年9月9日 21:39 GMT-4

1. 送信済み(配信は未確認)2026年9月9日 21:39 GMT-4
2. 送信したメール · Otranspo2026年9月9日 21:39 GMT-4
3. 返信用メール · 相手が書いたもの2026年9月9日 22:34 GMT-4
4. 送信済み(配信は未確認)2026年9月28日 17:28 GMT-4
5. 送信したメール · Otranspo2026年9月28日 17:28 GMT-4
6. 返信用メール · 相手が書いたもの2026年9月29日 22:25 GMT-4

私たちがお願いした三つのこと

以下の解釈は私たちによるもので、引用ではありません。ご本人の言葉はさらに下にあります。ご自身でご判断ください。

1 契約の見直し

一部約束済みAgreed it is fair to ask what the City is paying for and why the contract remains sole-sourced, and read the disclosures herself, but did not commit to seeking a review.

2 公開調達

一部約束済みAgreed open competitive processes should be used where possible, while allowing that sole-sourcing can be justified if the reason is public.

3 連携を開く

確認のみSaid she likes the idea and would be interested in exploring it, subject to privacy, security and data-quality standards. No commitment was offered either way.

このページの変更履歴

• 2026年9月30日Publication decision recorded 30 September 2026: the reply is published verbatim, released together with every other reply on 1 October 2026 at 07:00 Ottawa, the day advance voting starts, as the letter of 9 September said.公開状態が変わりました: 編集部の確認待ち → to 原文のまま公開影響を受けたメッセージ
• 2026年9月28日Publication decision recorded 28 September 2026: the reply is published verbatim, released together with every other reply on 1 October 2026 at 07:00 Ottawa, the day advance voting starts, as the letter of 9 September said.公開状態が変わりました: 編集部の確認待ち → to 原文のまま公開影響を受けたメッセージ

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