Civic research

$1.16 million disclosed under one delegated contract.

Central finding · Verified fact

Three City disclosure periods list four entries under contract 33523-92002-G01 totalling CAD $1,157,794. Each entry is marked with noncompetitive rationale Section 22 (1) (D). The disclosure rows do not publish the full contract, term, unit pricing, performance results or a council debate record.

Originally published: Not recorded in the recovered publication evidence
Latest substantive update: September 10, 2026 · article-v2
Author: Otranspo civic research
Editorial owner: Otranspo civic research
Evidence scope: City of Ottawa delegated-contract disclosure rows for contract 33523-92002-G01 from January 1, 2023 through June 30, 2025. The STO comparison is a separate 2019 information-sharing record and is not treated as equivalent procurement scope.

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What the City disclosures show

Every amount is attached to its disclosure period, record action, noncompetitive rationale and exact document locator.

Contract: 33523-92002-G01
Vendor: 9280-0366 Quebec Inc., doing business as Transit
Disclosed total: $1,157,794
Currency: Canadian dollars (CAD)

$282,000
Monitoring services of the realtime bus location and arrival prediction data feed
Disclosure period:
January 1 to June 30, 2023
Action and rationale:
Initial; Section 22 (1) (D)
Primary record:
Document 1, item 32, page 2 of 6
Open item source
$180,000
Services to deploy Transit App Royale
Disclosure period:
January 1 to June 30, 2023
Action and rationale:
Amendment; Section 22 (1) (D)
Primary record:
Document 1, item 75, page 5 of 6
Open item source
$462,000
Transit app for customers, customer surveys, data quality analysis and performance benchmarking
Disclosure period:
July 1 to December 31, 2024
Action and rationale:
Extension; Section 22 (1) (D)
Primary record:
Document 5, item 583, page 32 of 50
Open item source
$233,794
Customer experience data monitoring through the Rate-My-Ride feature
Disclosure period:
January 1 to June 30, 2025
Action and rationale:
Extension; Section 22 (1) (D)
Primary record:
Document 1, item 448, page 24 of 51
Open item source

The City tables identify the vendor as DBA TRANSIT (9280-0366 QUEBEC INC.).

Analysis

What these rows do not establish

The full start and end date of the contract, its renewal options or the period bought by each amount.
Whether the Royale amount is one-time, annual, per rider or a flat fee.
Service levels, unit pricing, performance results, rider uptake or a complete statement of deliverables.
Whether the disclosed rows are the complete current value after June 30, 2025.

The missing fields prevent a defensible per-rider, per-year or value-for-money calculation. This article does not substitute a retail subscription price or population estimate for contract terms.

Hypothesis

Causal claims withheld

These disclosure rows establish recorded procurement entries. They do not establish why the City selected this approach, whether a different process would have produced a better result, or whether any operational outcome was caused by this contract.

Analysis

The Gatineau record is not a like-for-like cost comparison

The STO says it signed a 2019 partnership that lets it share realtime rider information through Transit. A Le Droit report from the launch described that partnership as costing the STO nothing. Those records do not establish the same term, features, surveys, monitoring, subscription sponsorship or performance work disclosed by Ottawa. They provide regional context, not an equal-scope price comparison.

Analysis

Editorial analysis

The records identify delegated, noncompetitive procurement under Section 22 (1) (D); this article does not allege illegality. Otranspo’s editorial position is that the complete contract, term, pricing structure and performance should receive public scrutiny before another extension.

Recommendations

Recommendation

Publish and review the full contract, total current value, term, pricing structure and performance at Transit Commission before another extension.

Recommendation

Use an open competitive process for future rider-facing transit technology unless a documented exception is required.

Recommendation

Publish an open partnership framework for third-party rider platforms, including access, data-sharing and accountability terms.

Otranspo’s interest

The third recommendation could benefit Otranspo. That interest is disclosed so readers can assess the recommendation separately from the documented spending facts.

Responses and quoted replies

No quoted response from the City of Ottawa or the vendor is published with this article. Jenna Jessop identified the omitted 2024 extension after receiving the earlier letter; that contribution is recorded as the September 10 correction, not presented as an endorsement of this analysis.

Resident letter template

The resident letter carries the documented total, the evidence limits and two recommendations. It is a template the reader must review and send in their own name.

Open the resident letter

Revision record

Previous statement: Close to CAD $700,000 across the article and letter.
Corrected statement: CAD $1,157,794 across four disclosed entries, including the previously omitted CAD $462,000 2024 extension.

The first publication omitted a $462,000 extension in the City’s July to December 2024 delegated-contract disclosure. The total and every affected article, letter and summary must retain the corrected amount and this revision record.

Open this revision in the central corrections register

Primary documents and supporting record

Source titles remain as published. City disclosure PDFs are primary procurement records. The STO page is primary for the existence of its partnership; Le Droit is secondary for the reported launch-era cost statement.

Transit Contracts >$25,000 Awarded Under Delegation of Authority for the Period of January 1, 2023 to June 30, 2023, Document 1
Primary document
City of Ottawa
Original period
January 1 to June 30, 2023
Where to look
Items 32 and 75; pages 2 and 5 of 6
Link checked
September 14, 2026
Open the original
Contracts >$25,000 Awarded Under Delegation of Authority for the Period of July 1, 2024 to December 31, 2024
Primary document
City of Ottawa
Original period
July 1 to December 31, 2024
Where to look
Document 5, item 583; page 32 of 50
Link checked
September 14, 2026
Open the original
Contracts Equal To or Greater Than $25,000 Awarded Under Delegation of Authority: January 1, 2025 to June 30, 2025, Document 1
Primary document
City of Ottawa
Original period
January 1 to June 30, 2025
Where to look
Item 448; page 24 of 51
Link checked
September 14, 2026
Open the original
La STO, des parcours à partager depuis 50 ans!
Primary document
Société de transport de l’Outaouais
Original period
Partnership signed in 2019; retrospective page current when checked
Where to look
Timeline entry for 2019 Transit partnership
Link checked
September 14, 2026
Open the original
STO : les parcours en temps réel
Secondary report
Le Droit
Original period
January 31, 2019
Where to look
News report about the STO launch
Link checked
September 14, 2026
Open the original