A little help along the way
How can we help?
Find your next step, wherever your journey takes you.
Get back on your way
Something changed? Start here.
Missed your bus?Find the next one from the stop you are at.Find my next stepLost something?What to do, and who to call.Wrong bus or stop?Get back on track.Your first trip
New here? You’re in the right place.
Let’s get startedExplore help topics
Ride and report
15 guides and tasks
- How to ride · Just arrivedChoose an airport or rail arrival and get the next steps for your first trip.
- I missed my busCheck the exact stop, next departure and official notices.
- Your bus did not come. What now?What to do when your bus does not arrive.
- I lost an item or someoneChoose an item or person and find the right official contact.
- Wrong bus or missed stopFind the next safe step and plan again.
- I feel unsafeSee emergency action and official transit safety contacts.
- A child or person is still on boardAct promptly and contact emergency help or transit staff.
- Find departuresSearch stops and upcoming service.
- Plan a tripCompare transit itineraries.
- Check service alertsRead current unexpected operator notices.
- Review planned changesSee current and upcoming planned service changes.
- Report a transit issueSubmit anonymously or with an optional account.
- Report crowdingRecord a nearby vehicle observation.
- Rider guide and official contactsHandle a missing bus, last service, payment, lost item, winter trip, or operator complaint.
- Show a communication cardLarge bilingual messages to show or print without an account or map.
Improve this site
7 guides and tasks
- Suggest an improvementPropose a feature, dataset, or content change.
- Request a correctionChallenge a factual claim with evidence.
- Report a website issueDescribe a broken page or interaction privately.
- AccessibilityRead known limitations or request an accommodation.
- Service animalsWhat OC Transpo and STO ask for when you ride with a service animal.
- Priority seatingSeats near the door, and the free cards that ask for one for you.
- The sunflower lanyardWhat it means, and what OC Transpo and STO recognize instead.
Trust and support
6 guides and tasks
- MethodologySee how measures and evidence are produced.
- Data sourcesVerify publishers, cadence, and limitations.
- Privacy rightsAccess, export, correct, or delete personal data.
- Site statusCheck service health and data freshness.
- Funding and donationsSee costs, independence, and ways to help.
- Contact OtranspoChoose a private contact category.
Wiindamaw ozhibii'igeyanOtranspo, OC Transpo, STO, Canada VRS, Text with 9-1-1, Be My Eyes.
Wiindamaw ozhibii'igeyan
You do not have to make a voice call. Each way below works by text, email, a web form, relay or sign language.
OC Transpo
Text your 4-digit stop number to 560560 for the next bus times. Standard text rates may apply. About text 560560
Send a comment or complaint onlineOC Transpo says: for TTY, call 7-1-1 (Bell Relay), or use Canada VRS for free. OC Transpo TTY note
Para Transpo: book, cancel and track trips online with My Para Transpo. Open My Para Transpo
For Para Transpo information, text 57272. This is a separate service from next-bus texts to 560560. OC Transpo accessibility information
Open a text to Para Transpo (57272)This information option was checked on OC Transpo’s page on October 13, 2026.
STO (Gatineau)
Send a comment online (French and English)STO lists Bell Relay at 1 800 855-0511 for TTY users. STO contact page
Sign language: Canada VRS
Free video calls with an ASL or LSQ interpreter, for Deaf, hard of hearing and speech-impaired people who sign. Register once to make voice calls through an interpreter.
Register with Canada VRSEmergency: Text with 9-1-1
If you are Deaf, hard of hearing or speech-impaired, you can text with 9-1-1. You must register with your wireless carrier first. In an emergency you still dial 9-1-1; the call centre then texts you.
On October 3, 2026, the official Text with 9-1-1 site still listed the service as available across Ontario and Quebec. Canada is moving 9-1-1 to a new network, and this texting service will be replaced. Check the official site before you count on it.
CRTC: Text with 9-1-1How to registerBlind or low vision: Be My Eyes
A free app that connects you by video to a sighted volunteer, for example to read a sign or find a stop pole. Volunteers are not transit staff.
About Be My EyesThe other contact options were checked on their linked pages on October 3, 2026.
Otranspo is an independent service. For help from a transit operator, find official rider contacts.