Otranspo automated rider guidance
I missed my bus
Check the exact stop and direction, then use the next published departure.
Ask the operator about service
Otranspo guidance does not dispatch a bus. An Otranspo report is not an official operator complaint.
Record an issue with OtranspoContact without voiceOtranspo, OC Transpo, STO, Canada VRS, Text with 9-1-1, Be My Eyes.
Contact without voice
You do not have to make a voice call. Each way below works by text, email, a web form, relay or sign language.
OC Transpo
Text your 4-digit stop number to 560560 for the next bus times. Standard text rates may apply. About text 560560
Send a comment or complaint onlineOC Transpo says: for TTY, call 7-1-1 (Bell Relay), or use Canada VRS for free. OC Transpo TTY note
For Para Transpo information, text 57272. This is a separate service from next-bus texts to 560560. OC Transpo accessibility information
Open a text to Para Transpo (57272)This information option was checked on OC Transpo’s page on October 13, 2026.
STO (Gatineau)
Send a comment online (French and English)STO lists Bell Relay at 1 800 855-0511 for TTY users. STO contact page
Sign language: Canada VRS
Free video calls with an ASL or LSQ interpreter, for Deaf, hard of hearing and speech-impaired people who sign. Register once to make voice calls through an interpreter.
Register with Canada VRSEmergency: Text with 9-1-1
If you are Deaf, hard of hearing or speech-impaired, you can text with 9-1-1. You must register with your wireless carrier first. In an emergency you still dial 9-1-1; the call centre then texts you.
On October 3, 2026, the official Text with 9-1-1 site still listed the service as available across Ontario and Quebec. Canada is moving 9-1-1 to a new network, and this texting service will be replaced. Check the official site before you count on it.
CRTC: Text with 9-1-1How to registerThe other contact options were checked on their linked pages on October 3, 2026.