- Reading
- How we measure
- Grades and targets
Eight promises, each with a public target and a grade.
A grade is the gap between the figure and the target, read against bands that widen. At or inside the target is A. Then B, C and D. Beyond the last band is F.
The promises and their targets
| Promise | Measured by | Target |
|---|---|---|
| The bus comes | Trips that ran | 99.5% |
| On time | From 1 minute early to 5 minutes late | 85% |
| Short waits | Extra wait on busy routes | 2 min |
| The trains run | O-Train service delivered | 99% |
| Room to board | Trips too full to board | 3% |
| Transfers work | Connections made | 95% |
| Countdown is right | Within 2 minutes | 90% |
| Everyone can ride | Para Transpo on time | 95% |
Each grade has a band, wider as the grade falls. We do not publish the band widths. Every target is proposed. A target becomes adopted when the owner says so in public.
Kept, behind, and not measured
The page counts the promises it can measure for the month and says how many it cannot. It never counts a promise with no reading as kept or as missed.
Where each promise is read from
- The bus comes, on time and short waits are read from live bus positions, as the pages for those measures explain.
- The trains run is read from OC Transpo’s train predictions. A trip with a prediction ran. A cancelled trip did not. A trip with neither is counted as not seen. OC Transpo publishes no train positions.
- Room to board is read from STO’s on-board sensors first. Rider check-ins stand in only when there are no sensor readings, and only when enough different riders checked in during one month.
- Transfers work is read from the daily count of connections made against connections attempted.
- Everyone can ride is the share of Para Transpo trips on time that the operator publishes each month, with its source named. We do not measure it ourselves.
- Each of these says "not measured yet" for a month with no reading. It is never shown as zero.
Countdown is right
This one takes the daily record of the operator’s predictions against where the bus actually was, and counts the share that were within 2 minutes. A month with no record says "not measured yet".
A published month never changes
If a target is revised, past months keep the target they were graded against.
Where the numbers come from
- Our measurements
- OC Transpo and STO live vehicle positions
Method version and change log
A published month never changes. If a method is revised, past months keep the method they were worked out with.
- Version 2 · October 25, 2026. The table lists all eight promises, countdown included. The five that had no measure now read their own sources, and each still says "not measured yet" for a month with no reading.
- Version 1 · October 25, 2026. First published. Eight promises with proposed targets. Four were not measured yet and said so.