Public rider information
Contact
Send questions, corrections, and ideas about Otranspo’s Ottawa–Gatineau transit pages to the independent citizen who runs the site.
Private message
Write to Otranspo
No account is required. This is Otranspo’s support queue, not an incident report to OC Transpo or STO. Messages are never published automatically.
This channel is not monitored for emergencies, and no response time is promised until a staffed support roster is published.
Transit service
Official transit operators
For service, lost property, official complaints, or travel assistance, use the current contact channel for the operator involved.
General email
hello@otranspo.caContact without voice
You do not have to make a voice call. Each way below works by text, email, a web form, relay or sign language.
OC Transpo
Text your 4-digit stop number to 560560 for the next bus times. Standard text rates may apply. About text 560560
Send a comment or complaint onlineOC Transpo says: for TTY, call 7-1-1 (Bell Relay), or use Canada VRS for free. OC Transpo TTY note
Para Transpo: book, cancel and track trips online with My Para Transpo. Open My Para Transpo
STO (Gatineau)
Send a comment online (French and English)STO lists Bell Relay at 1 800 855-0511 for TTY users. STO contact page
Sign language: Canada VRS
Free video calls with an ASL or LSQ interpreter, for Deaf, hard of hearing and speech-impaired people who sign. Register once, then call any number on this page through an interpreter.
Register with Canada VRSEmergency: Text with 9-1-1
If you are Deaf, hard of hearing or speech-impaired, you can text with 9-1-1. You must register with your wireless carrier first. In an emergency you still dial 9-1-1; the call centre then texts you.
On October 3, 2026, the official Text with 9-1-1 site still listed the service as available across Ontario and Quebec. Canada is moving 9-1-1 to a new network, and this texting service will be replaced. Check the official site before you count on it.
CRTC: Text with 9-1-1How to registerBlind or low vision: Be My Eyes
A free app that connects you by video to a sighted volunteer, for example to read a sign or find a stop pole. Volunteers are not transit staff.
About Be My EyesChecked on the operators’ own pages on October 3, 2026.