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Write to us about this site. Write to OC Transpo about a bus.Questions about this site come to us.
No account needed. What you write stays private and is never published. We are not OC Transpo or STO: we cannot send a bus, find a lost bag or answer a complaint about a driver.
Write to Otranspo
Write to Otranspo
If you change the topic after you start writing, we ask before moving your draft.
Contact without voiceText 560560 · relay 711 · sign language · text 9-1-1›
Contact without voice
You do not have to make a voice call. Each way below works by text, email, a web form, relay or sign language.
Otranspo (this site)
Email: hello@otranspo.ca
Or use the contact formOtranspo support channels
Phone and text support are not offered on this site yet. Use the private form or the published email address below.
Automated voice support is not available here.
These are Otranspo support options. For transit service or help during a trip, contact the operator. No Otranspo response time is promised.
OC Transpo
Text your 4-digit stop number to 560560 for the next bus times. Standard text rates may apply. About text 560560
Send a comment or complaint onlineOC Transpo says: for TTY, call 7-1-1 (Bell Relay), or use Canada VRS for free. OC Transpo TTY note
Para Transpo: book, cancel and track trips online with My Para Transpo. Open My Para Transpo
For Para Transpo information, text 57272. This is a separate service from next-bus texts to 560560. OC Transpo accessibility information
Open a text to Para Transpo (57272)This information option was checked on OC Transpo’s page on October 13, 2026.
STO (Gatineau)
Send a comment online (French and English)STO lists Bell Relay at 1 800 855-0511 for TTY users. STO contact page
Sign language: Canada VRS
Free video calls with an ASL or LSQ interpreter, for Deaf, hard of hearing and speech-impaired people who sign. Register once to make voice calls through an interpreter.
Register with Canada VRSEmergency: Text with 9-1-1
If you are Deaf, hard of hearing or speech-impaired, you can text with 9-1-1. You must register with your wireless carrier first. In an emergency you still dial 9-1-1; the call centre then texts you.
On October 3, 2026, the official Text with 9-1-1 site still listed the service as available across Ontario and Quebec. Canada is moving 9-1-1 to a new network, and this texting service will be replaced. Check the official site before you count on it.
CRTC: Text with 9-1-1How to registerBlind or low vision: Be My Eyes
A free app that connects you by video to a sighted volunteer, for example to read a sign or find a stop pole. Volunteers are not transit staff.
About Be My EyesThe other contact options were checked on their linked pages on October 3, 2026.
Official transit operators
For service, lost property, official complaints, or travel assistance, use the current contact channel for the operator involved.