State of transit · Ottawa and Gatineau
The eight promises
Each promise has a target, a figure and a grade. A grade is the gap to the target, so anyone can work it out.
Targets are proposed. They become public targets when they are adopted.
The bus comes
Trips that ran
Target 99.5%
Not measured yetTarget 99.5%
Not measured yetOn time
Within 1 early to 5 late
Target 85%
Not measured yetTarget 85%
Not measured yetShort waits
Extra wait, busy routes
Target +2.0 min
Not measured yetTarget +2.0 min
Not measured yetThe trains run
O-Train service delivered
Target 99.0%
Not measured yetTarget 99.0%
Not measured yetRoom to board
Trips too full to board
0.0%Target 3.0%
KeptTransfers work
Connections made
Target 95.0%
Not measured yetTarget 95.0%
Not measured yetCountdown is right
Within 2 minutes
Target 90%
Not measured yetTarget 90%
Not measured yetEveryone can ride
Para Transpo on time
Target 95.0%
Not measured yetTarget 95.0%
Not measured yet
What this figure rests on
| Promise | About this promise | This period | Target | Grade | Last six months |
|---|---|---|---|---|---|
| The bus comes | Trips that ran Why this is not measured yet
| Not measured yet | 99.5%Proposed target | Not measured yet | |
| On time | Within 1 early to 5 late Why this is not measured yet
| Not measured yet | 85%Proposed target | Not measured yet | |
| Short waits | Extra wait, busy routes Why this is not measured yet
| Not measured yet | +2.0 minProposed target | Not measured yet | |
| The trains run | O-Train service delivered Why this is not measured yet
| Not measured yet | 99.0%Proposed target | Not measured yet | |
| Room to board | Trips too full to board What this figure rests on
| 0.0% | 3.0%Proposed target | ||
| Transfers work | Connections made Why this is not measured yet
| Not measured yet | 95.0%Proposed target | Not measured yet | |
| Countdown is right | Within 2 minutes Why this is not measured yet
| Not measured yet | 90%Proposed target | Not measured yet | |
| Everyone can ride | Para Transpo on time Why this is not measured yet
| Not measured yet | 95.0%Proposed target | Not measured yet |
Behind each promise
What each figure is built on, what it counts, and what it cannot know. Operators, riders and our own measurements are never blended.
The trains run
We have no reading to show yet
We have not measured the trains run for October 2026 yet. We checked Nov 3, 2026, 13:43.
What is needed. We have not saved train readings for this month yet.
Room to board
How often a bus was too full to board. Sensors and rider check-ins are kept apart.
STO load sensors: 0 of 61,077 trips were full.
OC Transpo publishes no load, so its buses have no sensor figure.
Rider check-ins
Not enough reports yet. A figure appears when riders from at least 5 different people have reported.
Check-ins never change the sensor figure or the grade.
How we measure thisTransfers work
We have no reading to show yet
We have not measured transfers work for October 2026 yet. We checked Nov 3, 2026, 13:43.
What is needed. We have not saved transfer readings for this month yet.
The countdown is right
Previous measure, Oct 5 – Nov 2: 78.1% of arrival predictions were within five minutes of the timetable. This is not the two-minute figure above.
We have no reading to show yet
We have not measured the countdown is right for October 2026 yet. We checked Nov 3, 2026, 13:43.
What is needed. We have not saved countdown readings for this month yet.
Everyone can ride
Para Transpo on time is OC Transpo’s own monthly figure. We did not measure it. Lifts are measured from the operator’s notices.
Para Transpo on time
No figure has been recorded for this period.
Lifts at stations
We cannot work out a share of lifts in service for this period.
13 stations have a confirmed lift count. 6 do not yet.
The share covers only the stations in the inventory whose elevator count is confirmed, and counts each outage notice as one elevator out. Stations not in the inventory are in the announced hours and left out of the share.
How we measure thisHow a grade is worked out
A is at or inside the target. B, C and D allow a wider gap each. Beyond D is F.
The bus comes
- A: at the target (99.5%) or better
- B: up to 0.5 points below the target
- C: up to 1.5 points below the target
- D: up to 3 points below the target
- F: beyond that
On time
- A: at the target (85%) or better
- B: up to 3 points below the target
- C: up to 8 points below the target
- D: up to 16 points below the target
- F: beyond that
Short waits
- A: at the target (+2.0 min) or better
- B: up to 0.25 min above the target
- C: up to 0.75 min above the target
- D: up to 2 min above the target
- F: beyond that
The trains run
- A: at the target (99.0%) or better
- B: up to 0.5 points below the target
- C: up to 1.5 points below the target
- D: up to 3 points below the target
- F: beyond that
Room to board
- A: at the target (3.0%) or better
- B: up to 1 point above the target
- C: up to 3 points above the target
- D: up to 6 points above the target
- F: beyond that
Transfers work
- A: at the target (95.0%) or better
- B: up to 2 points below the target
- C: up to 5 points below the target
- D: up to 10 points below the target
- F: beyond that
Countdown is right
- A: at the target (90%) or better
- B: up to 3 points below the target
- C: up to 7 points below the target
- D: up to 15 points below the target
- F: beyond that
Everyone can ride
- A: at the target (95.0%) or better
- B: up to 2 points below the target
- C: up to 5 points below the target
- D: up to 10 points below the target
- F: beyond that